{"id":39,"date":"2020-12-17T06:51:31","date_gmt":"2020-12-16T22:51:31","guid":{"rendered":"https:\/\/doublehappinessasiafood.com\/hk\/?page_id=39"},"modified":"2021-09-29T22:00:39","modified_gmt":"2021-09-29T14:00:39","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/doublehappinessasiafood.com\/hk\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"
<\/p>\n

Privacy Policy<\/strong><\/p>\n


<\/span><\/p>\n

We are Double Happiness Food (Hong Kong) Limited (collectively referred to as \u201cwe\u201d, \u201cthe company\u201d or \u201cDouble Happiness Hong Kong\u201d) and we own and operate the site www.doublehappinessasiafood.com\/hk (collectively referred to as \u201cour site\u201d or \u201cdoublehappinessasiafood.com\/hk\u201d). Our site offers a convenient way to shop online over the Internet, including by using our applications, and also provides one-stop home delivery services (referred to as \u201cservices\u201d). We recognize the importance of your privacy and maintaining the confidentiality of your personal information. This Privacy Policy applies to all products and services provided by us and sets out how we may collect, use and disclose your personal information. This Privacy Policy is governed by and observes the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) (the \u201cOrdinance\u201d).<\/span><\/p>\n

Purpose of Collection and Use of Personal Data<\/strong><\/h4>\n

You need not supply any personal data in order to access the company\u2019s website. When you participate in, access or sign up to any of the services, personal data is collected from you to enable us to provide you with the services. You may decline to provide us with the requested personal data, but in such case we may not be able to provide the services to you. By submitting your personal data, you consent to the use of that data as set out in this Privacy Policy Statement.<\/span><\/p>\n

Personal data collected from you may be used by the company for:<\/span><\/p>\n

    \n
  1. Providing you with the related services;<\/span><\/li>\n
  2. Verifying your account identity;<\/span><\/li>\n
  3. Handling your order(s) and payment instructions, or collecting outstanding bills or other instructions;<\/span><\/li>\n
  4. Analyzing, verifying, and\/or conducting credit checks, payment details and\/ or conditions, so as to provide you with the related services;<\/span><\/li>\n
  5. Designing services for you;<\/span><\/li>\n
  6. Providing you with customer service;<\/span><\/li>\n
  7. Conducting marketing research, statistics analysis, and behavior analysis;<\/span><\/li>\n
  8. Auditing;<\/span><\/li>\n
  9. Making disclosures when required by applicable laws, rules and regulations;<\/span><\/li>\n
  10. Direct marketing of the products and services of the company and its business partners.<\/span><\/li>\n<\/ol>\n

    Types of Personal Data Collected<\/strong><\/h4>\n

    For the purpose of carrying on the company\u2019s business, including registration and administration of the company\u2019s website and related products
    \nand services (including relevant online services), you may be requested to provide personal data such as, but not limited to, the following, without which it may not be possible to satisfy your request:<\/span><\/p>\n

      \n
    1. Your name;<\/span><\/li>\n
    2. Contact details, including contact name and telephone number or email address, delivery address.<\/span><\/li>\n<\/ol>\n

      In some instances, you may also be requested to provide certain data that may be used to further improve our products and services and\/or better tailor the type of information presented to you. In most cases, this type of data is optional although, where the requested service is a personalized service, or provision of a product is dependent on your providing all requested data, failure to provide the requested data may prevent us from providing the service to you. This type of data includes, but is not limited to:<\/span><\/p>\n

        \n
      1. Gender;<\/span><\/li>\n
      2. Dietary preferences and lifestyles;<\/span><\/li>\n
      3. Other related products and services subscribed to.<\/span><\/li>\n<\/ol>\n

        The company\u2019s web servers may also collect data relating to your online session, the use of which is to provide aggregated, anonymous, statistical information on the server\u2019s usage so that we may better meet the demands and expectations of visitors to our sites. This type of data may include, but is not limited to:<\/span><\/p>\n

          \n
        1. The browser type and version;<\/span><\/li>\n
        2. Operating system; and<\/span><\/li>\n
        3. The IP address and\/or domain name.<\/span><\/li>\n<\/ol>\n

          Confidentiality, Disclosure and Security of Personal Data<\/strong><\/h4>\n

          The Company does not trade your personal information and contact information for gain without your written consent. All personal data collected and held by the Company will be kept confidential, but where disclosure is necessary for the Company to comply with any statutory obligations or requirements, or for the Company to provide the Services to you or to carry out the original purpose, or a directly related purpose, for which the personal data were collected, those data may be provided to the following parties (whether within or outside Hong Kong):<\/span><\/p>\n

            \n
          1. Competent court of law, law enforcement agencies, or other governmental or statutory authorities, institutions or organisations;<\/span><\/li>\n
          2. Company\u2019s associated companies, contractors, agents, sellers or suppliers of the goods\/services, or other service operators, who are involved in the sale and marketing, administration or provision of the Services;<\/span><\/li>\n
          3. Any other person under a duty of confidentiality to the Company including a member of its group of companies, IT consultants, data processors,
            \n auditors, accountants, or lawyers, which has undertaken to keep such information confidential; and<\/span><\/li>\n
          4. Banks, financial institutions, credit card issuing companies or debt collection agencies.<\/span><\/li>\n<\/ol>\n

            Any questions, comments, suggestions or information other than personal data sent or posted to our website, or any part of the site by you will be
            \nconsidered as voluntarily provided to the Company on a non-confidential and non-proprietary basis. We reserve the right to use, reproduce, disclose,
            \ntransmit, publish and\/or post elsewhere such information freely, including passing it to any associated company for example, in connection with the
            \ndevelopment and marketing of services and to meet user needs.<\/span><\/p>\n

            All reasonable efforts are made to ensure that any personal data held by the Company is stored in a secure and safe place.<\/span><\/p>\n

            All personal data which we collect is kept confidential to the best of our ability. You will appreciate however, that we cannot guarantee the security of
            \ntransmission.<\/span><\/p>\n

            Retention of Personal Data<\/strong><\/h4>\n

            In your dealings with us, we retain records of your online transactions for auditing purposes. Our general policy is to retain the information for a reasonable period. We do not offer online facilities for you to delete personal data held by us.<\/span><\/p>\n

            Direct Marketing<\/strong><\/h4>\n

            The Company intends to use the personal data collected from you in direct marketing communications and the Company requires your consent for that
            \npurpose. After receiving your consent, you may receive from us or from our affiliated companies telephone calls, email and direct mailings containing
            \npromotional materials from time to time. We mainly communicate with you through email, if you wish to unsubscribe the direct marketing communications, you can find and click on the unsubscribe link in each of the promotional email, and we will opt you out from the mailing listing without any cost. Alternatively, you can reach our customer service by mailing us at hello@doublehappinessasiafood.com for un-subscription.<\/span><\/p>\n

            Access to and correction of information<\/strong><\/h4>\n

            If you want to access and\/or correct your personally identifiable information which you have given us via internet, you may write to us via:<\/span><\/p>\n

            Email: hello@doublehappinessasiafood.com <\/span><\/p>\n

            Use of Cookies<\/strong><\/h4>\n

            A cookie is a small text file which is placed onto your computer (or other electronic device) when you access the Company\u2019s website. We use cookies on our website to:<\/span><\/p>\n

              \n
            1. recognise you whenever you visit this website<\/span><\/li>\n
            2. obtain information about your preferences, viewing and browsing behavior, online movements and use of the Internet<\/span><\/li>\n
            3. keep track of the items stored in your shopping basket and take you through the checkout process<\/span><\/li>\n
            4. carry out research and statistical analysis to help improve our Services and to help us better understand our visitor and customer requirements and interests<\/span><\/li>\n
            5. target our marketing and advertising campaigns and those of our business partners and advertisers more effectively by providing interest-based
              \n advertisements that are personalised to your interests <\/span>make<\/li>\n
            6. \n your online experience more efficient and enjoyable <\/span>enable<\/li>\n
            7. \n tighter security<\/span><\/li>\n<\/ol>\n

              The information we obtain from our use of cookies may not contain your personal data. Although we may obtain information about your computer or other electronic device such as IP address, browser settings, browsing records, and\/or other Internet log information, this may not be able to identity you personally. To the extent that non-personal data is combined with personal data, we treat the combined data as personal data for the purposes of this Privacy Policy Statement. In certain circumstances we may collect personal data about you, but only where you voluntarily provide it by completing an online form, or where you purchase goods from our website or use the Services.<\/span><\/p>\n

              If you want to disallow the use of cookies, you can do so on your own web browser. If you disable cookies, you acknowledge that you may not be able to
              \nuse some of the functionality of our website.<\/span><\/p>\n

              Scope of Application<\/strong><\/h4>\n

              This Privacy Policy Statement only applies to doublehappinessasiafood.com\/hk. Our website may contain links to other sites and pages. By activating a link, for example by clicking on the banner of an advertiser, you leave our website and the company does not exercise control over any personal data or any other information you give to any other entity after you have left our website. Access to and use of such other websites is at your own risk.<\/span><\/p>\n

              Juvenile Protection<\/strong><\/h4>\n

              We will neither knowingly collect information on any juvenile nor advice any juvenile to use our services. Unless permitted by law and approved by the
              \nguardian, the juvenile may not register an account or send their name, address, telephone or email address to us. If we collect any information about the juvenile negligently, we will delete as soon as possible when we are aware. If you think that we might hold information from or on any juvenile, please contact us.<\/span><\/p>\n

              \n
              <\/p>\n<\/div><\/div><\/div><\/div><\/div>

              Woocommerce<\/h3><\/div><\/div><\/div>

              We collect information about you during the checkout process on our store.<\/p>\n

              What we collect and store <\/b><\/p>\n

              w<\/span>hile you visit our site, we\u2019ll track:<\/span>
              <\/p>\n

              Products you\u2019ve viewed: we\u2019ll use this to, for example, show you products you\u2019ve recently viewed Location, IP address and browser type: we\u2019ll use this for purposes like estimating taxes and shipping
              \nShipping address: we\u2019ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
              \nWe\u2019ll also use cookies to keep track of cart contents while you\u2019re browsing our site.<\/p>\n

              When you purchase from us, we\u2019ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card\/payment details and optional account information like username and password. We\u2019ll use this information for purposes, such as, to:<\/p>\n

              Send you information about your account and order
              \nRespond to your requests, including refunds and complaints
              \nProcess payments and prevent fraud
              \nSet up your account for our store
              \nComply with any legal obligations we have, such as calculating taxes
              \nImprove our store offerings
              \nSend you marketing messages, if you choose to receive them<\/p>\n

              \nIf you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.<\/p>\n

              We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.<\/p>\n

              We will also store comments or reviews, if you choose to leave them.<\/p>\n

              Who on our team has access<\/b>
              \nMembers of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:<\/p>\n

              Order information like what was purchased, when it was purchased and where it should be sent, and
              \nCustomer information like your name, email address, and billing and shipping information.
              \nOur team members have access to this information to help fulfill orders, process refunds and support you.<\/p>\n

              What we share with others<\/b>
              \nWe share information with third parties who help us provide our orders and store services to you; for example —<\/p>\n

              Payments<\/b>
              \nWe accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.<\/p>\n

              Please see the Stripe Privacy Policy for more details.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

              Stripe<\/h3><\/div>

              By using this extension, you may be storing personal data or sharing data with an external service. Learn more about how this works, including what you may want to include in your privacy policy.<\/a><\/p>\n<\/div><\/div><\/div>

              Amending Privacy Policy Statement<\/h3><\/div>

              Our Privacy Policy Statement may be amended from time to time without prior notice, and it will be published on our site. You are advised to check it on a regular basis in order to obtain the latest version.<\/p>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-39","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/doublehappinessasiafood.com\/hk\/wp-json\/wp\/v2\/pages\/39","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doublehappinessasiafood.com\/hk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doublehappinessasiafood.com\/hk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doublehappinessasiafood.com\/hk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/doublehappinessasiafood.com\/hk\/wp-json\/wp\/v2\/comments?post=39"}],"version-history":[{"count":6,"href":"https:\/\/doublehappinessasiafood.com\/hk\/wp-json\/wp\/v2\/pages\/39\/revisions"}],"predecessor-version":[{"id":3104,"href":"https:\/\/doublehappinessasiafood.com\/hk\/wp-json\/wp\/v2\/pages\/39\/revisions\/3104"}],"wp:attachment":[{"href":"https:\/\/doublehappinessasiafood.com\/hk\/wp-json\/wp\/v2\/media?parent=39"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}