Frequently Asked Questions

We know parenting comes with lots of questions. Browse answers about our baby food products, delivery times, storage tips, and dietary options.

All Your Questions Answered

Delivery & Service

Where to buy baby food hong kong

Double Happiness baby food is available both online and at select premium retailers across Hong Kong. Shopping online at doublehappinessasiafood.com/hk offers the widest selection with free delivery on orders over HK$600.

Our product range includes veggie pasta, pancake premixes, rice puffs, and MSG-free seasonings - all made with 100% natural ingredients and certified by ISO 22000, HACCP, and Halal standards.

For easier shopping, our products are organized by age group - from 6 months (first solids) through 8 months, 12 months, and 18 months and older. Simply shop by your baby's age to find suitable products instantly.

Does Double Happiness deliver to all Hong Kong districts?

Yes! Double Happiness delivers to all 18 districts across Hong Kong Island, Kowloon, and the New Territories - from Central to Tuen Mun, Tai Po to Stanley, and everywhere in between.

Whether you're in a bustling area like Tsim Sha Tsui or a quieter neighborhood in Sai Kung, we deliver to both residential addresses and offices throughout Hong Kong. Delivery is handled by our trusted logistics partners, so timing may vary slightly based on their schedules.

Outlying Islands & Remote Areas: For deliveries to Lantau, Lamma, Cheung Chau, or other outlying islands, please contact us at hello@doublehappinessasiafood.com to confirm delivery availability and timeframes.

Browse our full product range and we'll deliver to your door.

How long is delivery time in Hong Kong?

Delivery times are consistent across all Hong Kong districts - whether you're on Hong Kong Island, in Kowloon, or the New Territories. Most orders arrive within 1-2 working days from order placement.

Weekday orders are typically processed the same day and handed to our logistics partner for immediate pickup. Orders placed on weekends are processed the next working day.

Same-day delivery? While we can't guarantee same-day delivery, weekday orders occasionally arrive the same day depending on your location and our logistics partner's schedule.

Do you deliver during Hong Kong holidays?

Orders placed just before holiday periods will be processed on the next working day after the holiday. Our system automatically accounts for Hong Kong public holidays, like Chinese New Year, Mid-Autumn Festival, Easter, and Dragon Boat Festival, when calculating your estimated delivery date at checkout.

During major holiday seasons (especially Chinese New Year), we recommend placing orders 2-3 days earlier than usual to ensure timely delivery.

What happens to delivery during typhoon warnings?

During severe weather warnings (Typhoon Signal 8 or higher, Black Rainstorm warnings, etc.), deliveries are temporarily suspended for the safety of our delivery partners and your family.

Normal delivery service resumes once weather signals are lowered and roads are deemed safe by Hong Kong authorities.

Inclement Weather Season Tip: During Hong Kong's typhoon and rainstorm season (May-November), consider keeping a small emergency stock of shelf-stable favorites like rice sticks, veggie pasta, or pancake premixes - they store well and provide peace of mind during weather delays.

What's the minimum order for free delivery?

Free delivery is available on all orders over HK$600. For orders below HK$600, delivery fees are charged by our logistics partner and collected at the time of delivery (cash on delivery).

Many Hong Kong parents easily reach the HK$600 free delivery threshold by combining product categories - for example, pairing veggie pasta with pancake premixes and seasonings creates variety in your baby's diet while qualifying for free delivery.

You can track your progress toward free delivery in the shopping cart or on product pages - we show you exactly how much more you need to add!

Do you offer healthy food delivery in Hong Kong?

Yes! We deliver healthy, natural baby food across all Hong Kong districts.

Our products are made with 100% natural ingredients with no MSG, artificial colors, or preservatives. Most of our food are vegetarian/vegan to increase fibers intake and healthy since early stages of the kid. We specialise in nutritious baby food including:

Free delivery on orders over HK$600. Browse our full range of healthy baby food options.

Food storage

How should I store baby food in Hong Kong's humidity?

Hong Kong's high humidity requires careful storage to maintain product freshness. Follow these guidelines:

Unopened Products:
Store in a cool, dry place away from direct sunlight. A pantry or kitchen cabinet works well. Avoid storing near the stove, dishwasher, or windows where heat and moisture accumulate.

Opened Products:
Transfer to an airtight container and refrigerate immediately. Use within 3-5 days for best quality. Always check for any changes in smell, color, or texture before feeding your baby.

Humidity Tip: Consider using food-safe silica gel packets in your pantry to absorb excess moisture, especially during Hong Kong's rainy season (May-September).

Any storage tips for small Hong Kong apartments?

Space-efficient storage is key in Hong Kong apartments. Here's how to maximise your baby food storage:

Use vertical space: Install narrow shelving in your pantry or use stackable storage containers to keep products organised without taking up counter space.

Rotate your stock: Place newer purchases behind older ones (first in, first out) to ensure nothing expires unused.

Dry products are your friend: Pasta, pancake premixes, rice sticks, and seasoning powders have long shelf lives (12 months) and don't require refrigeration - perfect for limited fridge space.

Special Diets

Are your products suitable for elderly people with chewing difficulties?

Yes, many of our products work well for elderly family members who need softer, easier-to-eat foods. We've organized them by texture, from easiest to swallow to slightly more solid.

Liquid/Broth-Based (Easiest to swallow):

  • Broth Powders (Chicken, Fish, Vegetable) make warm, flavorful broths that are easy to sip. Can be a light meal on their own or used as a base for other soft foods.

Smooth & Creamy:

  • Cereal Drinks have a smooth, drinkable consistency. You can adjust thickness by adding more or less liquid.
  • Creamy Soup Premixes create a velvety texture with no chunks. Ready in minutes.

Soft Solids (Easy to mash):

  • Veggie Pasta becomes very soft when cooked a few extra minutes. Easy to mash with a fork.
  • Pancake Premixes make fluffy, tender pancakes that can be torn into small, bite-sized pieces.

Flavor Enhancers (NO-MSG):

  • Our MSG-free seasonings: (Shiitake, Anchovies, Chicken) can add flavor to rice porridge, soft vegetables, or other soft foods they might already eat.

Please consult with a doctor or dietitian before introducing new foods, especially for individuals with swallowing difficulties or specific medical conditions.

Do you have vegan or vegetarian baby food?

Yes! Most of our products are vegetarian-friendly, and many are fully vegan.

Vegan Products (no animal ingredients):

Vegetarian (contains dairy):

All ingredients and allergens are clearly listed on individual product pages.

Note: Double Happiness products are manufactured in a facility that also processes meat, fish, and dairy products.

What are the best products for Baby-Led Weaning (BLW)?

Baby-Led Weaning (BLW) is a feeding approach where babies self-feed soft, hand-held foods from around 6 months. It encourages independence, motor skills, and healthy eating habits.

Double Happiness products ideal for BLW:

  • Veggie Pasta is soft when cooked, with easy-to-grip shapes like fusilli and shells. Ideal for 6+ months or older babies.
  • Rice Sticks dissolve easily in the mouth, making them perfect for early BLW practice. Ideal for 6+ months or older babies.
  • Pancake Premixes can be cut into strips for perfect finger food practice. Ideal for 8+ months or older babies.
  • Rice Puffs have a melt-in-mouth texture that's perfect for pincer grasp practice. Ideal for 9+ months or older babies.
  • Baby Cookies provide self-feeding practice with a gentle crunch. Ideal for 12+ months or older babies.

Always supervise mealtimes and introduce new textures gradually. For detailed BLW guidance on specific products, check individual product pages.

Payment & Ordering

What payment methods do you accept?

We accept the following secure payment methods at checkout:

  • Credit & Debit Cards: Visa, Mastercard, Maestro, UnionPay
  • Digital Wallets: Apple Pay, Google Pay

Is it safe to pay online?
Yes! All payments are processed through a trusted third-party payment gateway that meets international security standards (PCI DSS compliant). Your card details and payment information are encrypted end-to-end and never stored on our servers or shared with Double Happiness. This means your sensitive financial data is protected by bank-level security throughout the entire transaction.

Can I change my order after placing it?

We'll do our best to accommodate order changes, but it depends on timing. Because we process orders quickly for fast delivery, changes are only possible before your order is handed to our logistics partner.

If you need to modify your order, contact us immediately at hello@doublehappinessasiafood.com with your order number and requested changes. We'll let you know if we can make the adjustment or if your order has already been dispatched.

To avoid changes: Please double-check your items, quantities, and delivery address before completing checkout.

Returns & Refunds

What's your return policy?

Due to food hygiene standards, Double Happiness products cannot be returned or exchanged except in the following cases:

  • Damaged or broken packaging upon delivery
  • Quality issues with the product
  • Wrong or missing items in your order

Important Requirements:

  • Report the issue within 3 working days (72 hours) after receiving your delivery
  • Products must be unopened, unused, and in original packaging
  • Keep all packaging materials, invoice, and product tags intact
  • Each order can only be returned once

To request a return, contact us at hello@doublehappinessasiafood.com with your order number and photos of the issue. We'll get in touch with you within 7 days and process your replacement or refund within 5-10 business days.

Please note: Shipping fees (for orders under HK$600) and discount coupons used in the original order cannot be refunded.

How do I return a damaged or incorrect product?

If you receive a damaged, defective, or incorrect product, follow these steps:

Step 1: Document the Issue
Take clear photos of the damaged packaging, product, and shipping label. This helps us process your claim quickly.

Step 2: Contact Us Within 72 Hours
Email hello@doublehappinessasiafood.com with your order number, photos, and description of the issue. Our team will review and confirm your return eligibility.

Step 3: Arrange Pickup
Once approved, we'll schedule a pickup with our logistics partner (requires 24-hour advance notice). You must return the product within 7 days, or your return request will be rejected.

Step 4: Receive Replacement or Refund
We'll replace the item with a new one whenever possible. If the product is out of stock, we'll refund the amount to your original payment method within 5-10 business days.

Keep everything intact: Retain all packaging materials, product labels, tags, and your invoice until the return is complete. Items with damaged or missing packaging cannot be returned.

Safety & Quality Standards

When can babies start eating Double Happiness products?

Double Happiness products are designed for babies and toddlers from 6 months onwards, with specific products tailored to different developmental stages.

6+ Months (First Solids):
Our softest options include baby-sized pasta shapes like Baby Fusilli, rice sticks, and gentle cereal drinks - perfect for gumming and early chewing practice.

8+ Months (Exploring Textures):
Introduce variety with pancake premixes, regular-sized pasta, and lightly seasoned foods.

12+ Months (Independent Eaters):
Expand flavors with rice puffs, cookies, and more complex seasonings.

18+ Months (Toddler Meals):
Full family integration with broth powders, soup premixes, and all product varieties.

Not sure which age category? Babies develop at different paces - if your 7-month-old is confidently chewing, feel free to explore 8+ months options. Always supervise mealtimes and introduce new textures gradually.

Every product page displays the recommended age clearly. When in doubt, start with products labeled for your baby's current age and progress gradually.

What certifications do Double Happiness products have?

All Double Happiness products are manufactured under strict international food safety and quality standards. Our certifications include:

  • ISO 22000 Certificate – International standard for food safety management systems, ensuring safe food production from farm to table.
  • HACCP Certificate – Hazard Analysis and Critical Control Points certification, identifying and preventing food safety risks at every production stage.
  • GMP Certificate – Good Manufacturing Practice certification, guaranteeing hygienic production conditions and quality control.
  • MeSTI Certificate – Malaysian food safety certification issued by the Ministry of Health, confirming compliance with local food safety regulations.
  • Halal Certificate – Certified Halal by recognized Islamic authorities, ensuring products meet Islamic dietary requirements.

These certifications mean every product is produced in a controlled, hygienic environment with rigorous safety checks at every step. You can trust that what you're feeding your baby meets the highest international standards.

Where are Double Happiness products made?

Double Happiness is a family-run business with deep roots across Asia.

  • Manufacturing: All products are made in our own facility in Malaysia. Owning our factory means we control every step of production—from ingredient sourcing to final packaging—ensuring consistent quality and safety.
  • Headquarters: We're based in Singapore, where our family oversees operations and product development.
  • Hong Kong Fulfillment: Orders are fulfilled locally from Hong Kong for fast, reliable delivery. Learn more about our delivery times and coverage.

From our family to yours, we're committed to providing safe, nutritious baby food you can trust. Browse our full product range.

How do you ensure product quality and safety?

Quality and safety are at the heart of everything we do. Here's how we maintain the highest standards:

  • Own Manufacturing Facility: We produce all products in our own factory in Malaysia, giving us complete oversight and control over every stage of production.
  • Certified Standards: We operate under internationally recognized certifications including ISO 22000, HACCP, GMP, MeSTI, and Halal. These aren't just certificates on the wall but they guide our daily operations and regular audits.
  • Premium Ingredients: We source only natural, high-quality ingredients. Every product is made with 100% natural ingredients, with no MSG, artificial colors, or preservatives.
  • Rigorous Testing: Products undergo safety and quality checks throughout production to final packaging while ensuring consistency and safety in every batch.
  • Temperature & Humidity Controlled Storage: Our Hong Kong warehouse maintains optimal storage conditions with temperature and humidity controls, protecting product quality from Hong Kong's humid climate until they reach your door.
  • Family Values: As a family-run business, we treat every product as if we're making it for our own children. Because many of us are parents too.

Your baby's safety is our top priority, and we take that responsibility seriously every single day.