Avast Free Forum is a site that allows users to ask questions about their antivirus software. It provides a variety means, including tutorials and FAQs. The site is simple to navigate and is updated regularly.
A major player within the cybersecurity marketplace, avast has one of the best levels of support for customers with its anti-virus program. The support button on their website and LAPTOP or COMPUTER app gives users access to a helpful FAQ and discussion forums as well as top technical support in case of any issues.
The company offers live chat for customers who require quick answers, as well as an email ticketing service for more detailed questions, as well as three 24-hour telephone lines in the UK, Australia, and the U.S.
However, the customer service isn’t perfect. PCMag and Hauptplatine conducted an investigation in conjunction and found that the company shares information about its customers their locations and Internet Protocol addresses with third-party companies. This could cause privacy concerns for some. The paid plans don’t offer enough benefits to justify the additional cost. The forum was recently compromised and thieves were able to get usernames, user names emails, usernames, and hashed passwords. Fortunately, payment information was not compromised. The company has pledged to rebuild the forum on a faster and more secure platform. The company has a policy on security, which states that it will not sell or share personal information with third-party companies without consent.
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